Office: 503-443-2000 | Fax: 503-968-1877 | Email:
Nu Tech Software Solutions is an Information Technology Services and Software Development company.
We focus on highly available applications for both the Internet and Enterprise. Expertise in both the Microsoft and Linux/LAMP environments.
If you need a Content Management System (CMS) we can do it! We are experienced with both Joomla! and Drupal!
Contact us at: Phone: (503) 443-2000, Email:

Home
AlarmDecoder/AD2USB
Contact Us
AlarmDecoder Forum
FAQ
Online Store
 Home
Service Level Agreement PDF  | Print |

            This Service Level Agreement ("Agreement") sets forth the details regarding the level of service and technical support that apply when your account is in good financial standing.

1.         Downtime

            A.         For purposes of this Agreement, a Unit of Downtime is one period of at least two (2) hours during which access to your website is unavailable because of problems with hardware or system software. Downtime does not include (i) problems caused by factors outside of our reasonable control, (ii) problems resulting from any actions or inactions by you or any third party, (iii) problems resulting from your equipment and/or third party equipment not within our sole control, or (iv) network unavailability during scheduled maintenance of our network and/or web servers.

            B.         In any calendar month, we guarantee that Downtime will not exceed four (4) Units of Downtime excluding, however, regularly scheduled maintenance. Any regularly scheduled maintenance will be performed during the hours of 12:00 am to 1:00 am Pacific Time. We work to ensure the functioning of all web servers through continuous monitoring by our staff.

            C.         If Downtime exceeds four (4) Units of Downtime in any calendar month, we will, upon your written request, credit your account (a "Downtime Credit") in an amount equal to the pro-rata price for one (1) day of service, for each instance of Downtime as that term is defined herein.

            D.         To receive Downtime Credit, you must request such credit by sending an email to  within seven (7) days after the occurrence of Downtime. The aggregate maximum number of Downtime Credits to be issued for any and all instances of Downtime occurring in a single calendar month will not exceed seven (7). Downtime Credits will be applied upon issue of the first invoice following the request for Downtime Credit, unless the Downtime occurs in your final month of service. In such case, a refund for the dollar value of the Downtime Credit will be mailed to you within thirty (30) days of the expiration of your service agreement.

2.         Technical Support

            A.         A member of our technical support help desk staff will be available to assist you with problems and questions regarding the hosting services. We will supply telephone and/or email support to you regarding the hosting services 9:00 a.m. and 6:00 p.m. Pacific Time.

           B.         You may contact our technical support help desk via email at , or by telephone at +1-503-443-2000. We may, from time to time, develop additional methods for you to contact the help desk, and will make information regarding such methods available at our website.

Back to main page
 





Lost Password?
©2017 Nu Tech Software Solutions, Inc. | Terms and Conditions | Service Level Agreement | Acceptable Use Policies | Contact Us